Privacy Policy

ARK HOME SOLUTIONS PTY LTD (ABN 18 698 217 908), trading as Ark Aqua Filtration (“Ark Aqua”, “we”, “us”), respects your privacy. This policy explains what personal information we collect through arkaqua.com.au, why we collect it, and how we handle it, in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

When you use our consultation booking form or contact us directly, we collect:

Your name
Phone number
Email address
Postcode or service address
Any details you choose to include about your water filtration needs

We also collect standard technical information automatically when you visit our site — such as your browser type, device, and pages viewed — through analytics tools, to help us understand how the site is used.

Why we collect it

We use your information to:

Respond to your consultation request and arrange a quote or site visit
Schedule and carry out installation, maintenance, or filter replacement services
Answer questions you send us by phone, email, or the contact form
Improve our website and service based on how visitors use it

We do not sell your personal information. We do not use it for purposes unrelated to the above without asking you first.

Who we share it with

We share personal information only where necessary to run our business:

With our technicians, to arrange and carry out installation or servicing at your property
With service providers who host our website, manage our email, or process form submissions on our behalf, under confidentiality obligations
Where required by law, such as in response to a valid legal request

We do not share your information with third parties for their own marketing purposes.

How we protect it

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, loss, and unauthorised access. Our website is served over HTTPS. We retain personal information only for as long as reasonably necessary for the purposes described above, or as required by law.

Cookies and analytics

Our website may use cookies and similar technologies to understand site usage and improve performance. You can control or disable cookies through your browser settings, though some site features may not work as intended if you do.

Access and correction

You can ask us what personal information we hold about you, request a correction, or ask us to delete it, subject to any legal obligation we have to retain it. To do so, contact us using the details below.

Contact us

If you have questions about this policy or how we handle your information, or you’d like to make a complaint, contact us at info@arkaqua.com.au or 02 8856 5662. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page will reflect the most recent change.