Warranty
Last updated: 19 August 2026
Not ready to publish: the warranty periods below (2-year system/workmanship, 12-month cartridges) are researched industry-standard defaults, not confirmed Ark Aqua terms. Confirm they match what Ark Aqua actually intends to honour before this page goes live, then remove this banner.
Ark Aqua Filtration (ARK HOME SOLUTIONS PTY LTD, ABN 18 698 217 908) stands behind every system we supply and install. This page sets out what’s covered, for how long, and what to do if something needs attention.
System & housing warranty
Ark Aqua whole-home filtration system housings are covered by a 2-year warranty against defects in materials and workmanship from the date of installation, when installed by an Ark Aqua technician and maintained according to our guidelines.
Installation labour warranty
Installation work carried out by our certified technicians is covered by a 12-month labour warranty. If an installation-related fault occurs within this period, we’ll repair it at no charge.
Filter cartridges & consumables
Replacement cartridges and other consumable filter media are considered wear items and are covered by a 12-month warranty against manufacturing defects. Normal wear from ordinary use, or reduced flow from sediment or mains water quality, is not a defect and is not covered — cartridges are designed to be replaced on a regular schedule.
What’s not covered
- Damage caused by installation, repair, or modification by anyone other than an Ark Aqua technician
- Damage from water pressure, temperature, or conditions outside the system’s rated specifications, including freezing and water hammer
- Normal wear and tear on filter media and cartridges
- Damage from failure to replace cartridges on the recommended schedule
- Faults arising from failure to provide reasonable access for scheduled maintenance
Your consumer guarantees
Nothing in this warranty limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn’t amount to a major failure.
How to make a claim
If you believe your system needs attention under warranty, contact us at info@arkaqua.com.au or 02 8856 5662with your installation date and a description of the issue. We’ll arrange an assessment and let you know the next steps.
Have a Warranty Question?
Reach out and we’ll walk you through exactly what’s covered for your system.
Contact Us